In response to one of Tessica’s initial videos detailing the incident earlier this month, a rep for Gorilla Glue—by way of Twitter—recommended she try soaking the affected area in warm, soapy water or applying rubbing alcohol.

In a lengthier statement shared this week, the company said it was “very sorry” to learn of the situation and wished Brown “the best” moving forward.

“This is a unique situation because this product is not indicated for use in or on hair as it is considered permanent,” the statement reads.

And in a statement to TMZ shared after Brown’s procedure, the company said:

“We are glad that Miss Brown was able to be treated and we hope that she is doing well.”