A video allegedly showing a Charlotte, North Carolina ​​​​​​woman being physically attacked in a hotel room in Mexico has prompted an FBI investigation.

WBTV News reports that the woman, 25-year-old Shanquella Robinson went to Cabo, Mexico with a group of friends on Oct. 28, and she never made it back home, tragically dying on the trip. Her story and the video have since gone viral on social media.

Now, Robinson’s parents, Bernard and Salamondra Robinson want to find out what happened. Mexican authorities and the young woman’s friends reportedly told the family that Shanquella died from alcohol poisoning, but her death certificate reveals that she died from a severe spinal cord injury.

“[I] spoke with her Friday evening she was having dinner and I never spoke with her again,” Salamondra told the news outlet. “On Saturday evening, they called and said she wasn’t feeling well, and they were going to call a doctor. And when they called, the doctor hadn’t arrived yet, but they said she had alcohol poisoning.”

“After they said it was alcohol poisoning, we received the autopsy report on Thursday and it said that her neck had been broken and she had a back spasm there was a crack, spinal cord was crack,” her parents added. “That took it to a whole ‘nother level because that meant somebody had attacked her.”

Her family has since reported her death to the FBI. The context surrounding the footage is unclear and it’s unknown if the fight led to any fatalities.

Robinson’s funeral is scheduled for this coming weekend in Charlotte. “All I’ve been doing is just crying trying to figure out what happened,” her father, Bernard said. “I can’t even be a grandfather, can’t even walk her down the aisle, she’s gone.”