Air Canada has begun issuing apologies to travellers who complained that their seats had been reportedly covered in vomit during a flight from Las Vegas to Montreal.
According to CTV News, Susan Benson, a passenger on the flight, took to social media in late August to explain that the flight crew had "placed coffee grinds in the seat pouch and sprayed perfume to mask the smell" of the vomit ahead of the flight's departure.
"When the clearly upset passengers tried to explain to the flight attendant that the seat and seatbelt were wet and there was still visible vomit residue in their area, the flight attendant was very apologetic but explained that the flight was full and there was nothing they could do," Benson added. "The passengers said they couldn’t possibly be expected to sit in vomit for five hours. They argued back-and-forth for several minutes and then the flight attendant said she would get her supervisor."
Further in Benson's post, she explained that the pilot had approached the passengers affected by the vomit-soiled seats and told them they could either exit the flight and book another one "on their own dime" or be escorted by security and placed on a no-fly list.
CTV News received a response from Air Canada which said it was "reviewing this serious matter internally and (had) followed up with the customers directly."
“Our operating procedures were not followed correctly in this instance,” Air Canada explained to CTV News. “They clearly did not receive the standard of care to which they were entitled. We remain in contact with them about this matter."
