Salon reports that a Department of Consumer Affairs investigation into Whole Foods found that there is "systemic" overcharging of pre-packaged foods like nuts, berries, vegetables, and seafood in the chain's New York City stores.
“Our inspectors tell me this is the worst case of mislabeling they have seen in their careers, which DCA and New Yorkers will not tolerate,” said DCA Commissioner Julie Menin in a statement. “As a large chain grocery store, Whole Foods has the money and resources to ensure greater accuracy and to correct what appears to be a widespread problem — the city’s shoppers deserve to be correctly charged.”
So John Mackey and Walter Robb, the co-CEOs of Whole Foods, did what co-CEOs do: they released a two-minute video apologizing for the oversight, and outlining what they plan to do about it.
"Straight up, we made some mistakes," said Robb. "We wanna own that and tell you what we're doing about it."
There will be more training, they explained, for employees, and customers are encouraged to ask cashiers to double-check the weight of certain items if they suspect there's been a pricing error. If an item has been marked as overpriced, it's on the house, said Mackey.
Watch the video above, and enjoy those free coconut shrimp.