A customer got a refund for tires at Nordstrom, even though the retailer doesn't sell auto parts.
True Or False: TRUE
In 1975, part of Nordstrom's aggressive expansion in America, they took over three stores in Alaska owned by the Northern Commercial Company, which did sell tires. When a customer brought back tires he had previously bought at Northern Commercial Company, the now-Nordstrom gave him a refund. Today, the story serves as a perfect example of good customer service.