Earlier this month, we reported that people were still experiencing issues with broken zippers on their adidas Yeezy 750 Boosts. To make matters even worse, one person was given the runaround from adidas customer service and told to simply return his affected pair.
Now, we're learning that the brand has actually had a policy in place since the issues first popped up. Per an adidas rep, the official terms are stated below:
"Please accept our deepest apologies for the issues that you experienced with your Yeezy Boost shoes. We would like to offer you a replacement pair or a full refund.
If interested in a replacement, the new pair will arrive approximately late Spring so in the meantime, please reply to this note with a mailing address. We will issue you a FedEx label to return the defective pair along with your receipt. After inspection and if deemed defective, you will have the option to choose a replacement pair or a refund.
We realize that this is a long time to wait for a replacement, so we would like to offer you a voucher for any inconvenience this may have caused.
Please let us know if you have any questions. Thank you for your patience and again we apologize for any issues with your shoes."
If you're one of the unlucky owners who's dealing with a broken zipper, you can call 800-448-1796 to begin the replacement process now.
