Take It Personal
Sneaker shop: Corporate in Cincinnati, OH
Matt says: "At our shop, the most important parts to maintaining our customers in our eyes is growing a true relationship with each and every one of the people that come in. Yeah we can sell people every day, but gaining loyalty is the biggest factor. I, personally, am in my shop daily so I don't miss out on meeting everyone. I love when I know more about my customer than just their shoe size. I think with everything being so available to everyone nowadays you have to be the difference in the product. You sell yourself right along with the product."