During Louisville's senior night in March, Russ Smith was given his 2013 National Championship jersey in a frame. In turn, Smith decided that he wanted to send the gift through FedEx to his father who is working in Brooklyn. When the $600 frame finally arrived, it was cracked. But that was only the beginning of the horrifying ordeal.
After confronting FedEx with the issue, the company agreed to pay for the damages as long as Smith sent the entire package back, which meant the frame and the jersey. The shipping company responded by apparently throwing away the jersey. Here is what Smith had to say:
I want to personally thank Fed Ex for deliberately throwing away my National Championship Jersey & compensating it by saying "Sorry".
Thanks Fed Ex I trusted you with all my hard work and effort I put into that jersey only for you to throw it away.
Words really can't explain how upset I am. Billion dollar company, they throw away something I worked hard in & they only say "sorry".
Like I said life isn't fair. Sometimes people n major corporations take for granted how much the little things mean and only say "sorry".
@FedEx you are incredible. I am getting on a flight from Vegas to Louisville to graduate tomorrow & you guys have ruined that for me.
@FedEx There will be plenty of problems if I don't have my jersey. Same stains, same rips, same odor, same everything. Can't duplicate that.
FedEx better find that jersey.
[via For The Win]
