You know how people always say it’s dangerous to make assumptions? Turns out, that even goes for when you’re buying underwear and you assume that it hasn’t already been worn by another person.
According to a Today Show report, retailers such as Victoria’s Secret, Walmart, and Marshalls will take returned underwear, slap new tags on them, and put them right back on the shelves. How do they know? Because they pulled off a classic sting operation and caught the stores red-handed. While there is a small chance that the underwear is getting washed before it goes back on the shelf, it doesn’t seem all that likely given the tight turnaround.
The accused stores have all responded, naturally. Walmart says:
“We have a clear and consistent policy regarding these items that has been repeatedly reinforced, but clearly there was a violation of our policy and a major mistake was made. This situation is absolutely unacceptable and if our customers have any concern about undergarments or any other product purchased from Walmart, they should come see us for a refund.”
Here’s Marshalls’ take:
“At Marshalls, we take customer concerns very seriously and appreciate your bringing this matter to our attention. As a general rule, merchandise that appears to be used or worn will not be accepted for return. More specifically, our internal procedures for swimwear and intimate apparel state that tickets should be properly attached to the merchandise when returned. We are disappointed to learn that our procedures were not appropriately followed in this instance and are in the process of reinforcing our guidelines with our stores. Thank you for reaching out to us.”
And Victoria’s Secret:
“Our top priority is our customers’ satisfaction and safety. The actions you describe are a clear and significant violation of our policy. We take this situation very seriously and are taking immediate action to re-educate all of our associates on the proper way to handle returns.”
[via UPROXX]
