You know the old adage, the customer is always right? Well, it turns out a Sprint employee thinks otherwise. A Sprint sales associate tried some extreme sales tactics when trying to convince a customer he should not own an iPhone. His sales pitch? The employee verbally bashed the customer hoping he would buy an Android device instead.
A customer was interested in upgrading to the iPhone 4 for free at his local Sprint store, but the sales rep was dead set on the customer buying a non-iPhone device. The Sprint rep told the customer that the iPhone is "a piece of shit" because it easily breaks and is too small for a large number of users.
As an alternative, the Sprint employee suggested the Galaxy S III by Samsung. But the customer was not hearing him. He only wanted the iPhone 4.
The salesman stupidly decided to insult the customer to promote the benefits of the Galaxy S III. He told the customer his fingers were too fat to operate an iPhone and he would need a device with a larger screen.
The customer recounts his experience with Tom's Hardware:
“'Your nametag doesn’t say ‘Sprint Rep/Nutritionist’ so don’t tell me how I can’t use the phone because of my fat fingers.' Fed up with his attitude and tone of condescension, I walked out, no phone in hand. I’d rather have a broken phone than to have to put up with such a rude person."
[Tom's Hardware via BGR]
