After influencers complained of poor conditions at Revolve Festival this past weekend, the company has issued a statement. 

The invite-only event, which took place at the same time as Coachella, led to plenty of complaints and comparisons to Fyre Festival, but Revolve claims it did everything by the book. The La Quinta, California festivities were attended by Kim Kardashian, Kendall Jenner, Post Malone, and Jack Harlow, among others. 

“In anticipation of the high level of interest in attending REVOLVE Festival this year, REVOLVE worked closely with all appropriate city and safety authorities to ensure a safe and secure path for guests to access the 2-day invitation-only event,” a rep told E! News. “With an event of this magnitude, city regulations mandate an off-site location for guest check-in and parking, as well as licensed shuttle transportation to and from the venue. … We sincerely apologize to all the guests who were impacted. We always strive to provide a great experience and we promise to do better.”

The company continued, writing that “as the festival was reaching capacity late Saturday afternoon shuttle access to the venue was limited in order to remain in compliance with safety requirements causing longer wait times for entry and resulting in some guests not being able to attend the festival.”

Revolve emphasized that the “safety of our guests is of the utmost importance to us and we will always make that a priority.”

As Los Angeles Magazine’s Joseph Kapsch reported this past weekend, influencers weren’t entirely thrilled with the exclusive event, where they complained of bus wait times, a lack of water, and alleged fights. “@LAmag sources spoke to security on the ground about the chaos and one of the guards said, ‘I don’t know who the F these people are. I don’t who is actually important and who is lying or if any of them are important,’” Kapsch wrote on Twitter. 

As E! points out, TikToker Hannah Kosh claimed the event was “all of that and more,” as she recalled people “raiding the buses” and passing out in line. 

“There was pushing, shoving, shouting, yanking in front of the buses, people standing in-between the buses, like, while they were moving,” said influencer Averie Bishop. “Just to get on these buses and get to the Revolve Festival.”