One of life's greatest pleasures is watching companies take down Twitter trolls with a single tweet. But on Wednesday, Amtrak found itself on the receiving end of some digital vitriol, stemming from an inappropriately-timed tweet to rider Amanda Carpenter, who got stuck in an Amtrak elevator at Baltimore-Washington International Airport.
Amtrak's Twitter account fired off a response to Carpenter Wednesday afternoon, asking her if she made it out alright. Here's to hoping she did, because it's been nearly seven months since she got stuck.
Intentions were good; timing was not. Carpenter was amused; Amtrak was properly shamed.
The company did respond to her request back in February, assuring her airport officials were aware of her situation and were coming to assist.