You're Not Crazy—Whole Foods Admits to Overcharging Customers

The Whole Foods co-CEOs apologize for overcharging in their NYC stores.

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Complex Original

Image via Complex Original

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Salon reports that a Department of Consumer Affairs investigation into Whole Foods found that there is "systemic" overcharging of pre-packaged foods like nuts, berries, vegetables, and seafood in the chain's New York City stores.

From Salon:

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So John Mackey and Walter Robb, the co-CEOs of Whole Foods, did what co-CEOs do: they released a two-minute video apologizing for the oversight, and outlining what they plan to do about it.

"Straight up, we made some mistakes," said Robb. "We wanna own that and tell you what we're doing about it." 

There will be more training, they explained, for employees, and customers are encouraged to ask cashiers to double-check the weight of certain items if they suspect there's been a pricing error. If an item has been marked as overpriced, it's on the house, said Mackey.

Watch the video above, and enjoy those free coconut shrimp. 

[via Salon]

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