Yesterday, a customer at Chop't in New York City made the horrific discovery of a rat in their wrap. As expected, the company has taken to apologizing all over itself.
Last night, the company posted this message on its website:
An Open Letter From Colin & Tony to Our Guests: July 8th, 2014
Friends of Chop’t,
We learned today that a guest reported finding a rodent in one of our sandwiches delivered from our Pine Street location in NYC. Nothing can describe what goes through the minds and hearts of all of us at Chop’t in a moment like this. Our vigilance for delicious and safe food has never wavered since we first opened our doors back in 2001.
All of our restaurants are routinely inspected by the Department of Health in addition to our regular internal inspections. Our most recent Health Department inspection at Pine Street received an A rating. We also engage an independent restaurant sanitation audit company to ensure the quality and cleanliness of every Chop’t.
Although none of the inspections at this location indicated any problems, we immediately took action. Those actions included closing the location temporarily in an abundance of caution in order to conduct a thorough inspection of the entire facility. Also, we have requested an inspection by the NYC Department of Health tomorrow morning in preparation for our reopening.
Every day, every hour, every minute… having served tens of millions of meals to all of you over the last 14 years, we take each individual meal as seriously as the first.
With sincere apologies, Tony and Colin
According to Gothamist, Chop't requested an inspection, and the location—which reportedly received an "A" during its last inspection—remains open.
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