According to a new study, the most frequently delayed New York City subway line is none other than the F train.
NBC New York reports that passenger advocacy group the NYPIRG Straphangers Campaign released the report today, which revealed that the MTA sent out 3,998 "controllable delay" alerts last year, a 35 percent spike over the 2,967 that went out in 2011. The F got, well, "effed," so to speak:
The F line had the most delay alerts in 2013, with 326 alerts, followed by the 4 line, with 298, and the 2, with 289. The J/Z had the fewest, with 1 percent.
The MTA scoffed at this of course, saying it's based solely on electronic alerts:
Since 2011, the amount of time customers have had to wait for a train throughout the system has remained flat. We agree that the service alerts are a powerful tool that deliver meaningful information to customers. We have increased staff and have become more efficient in providing service information in a more timely manner so customers are quickly aware of any incidents that may impact their commute. owever, the cause of such incidents can quickly change upon further investigation which is why the alerts were never meant to serve as a performance metric. Our wait assessment metric, which includes BOTH controllable and non-controllable incidents and measures the amount of time customers have had to wait for a train , provides a more comprehensive picture of service quality. Despite increased ridership and the challenges we face with these incidents, we continue to develop and deploy strategies to maintain even intervals of service for our customers, and our wait assessment metric reflects this focus. Again, since 2011, the amount of time customers have had to wait for a train throughout the system has remained flat.
It hasn't been a good couple of weeks for the F train. At all. Enjoy that commute home.
[via NBC New York]
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